Frequently Asked Questions

Everything you need to know about your next adventure with Outdoor Research.

What is your return policy for technical apparel?

We offer a 60-day return policy on all unworn items with original tags attached. Technical gear must be in its original condition to qualify for a full refund.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer expedited 2-day and overnight shipping options for those last-minute expeditions.

Do you offer a warranty on your outdoor gear?

Yes, our 'Infinite Guarantee' covers defects in materials and workmanship for the lifetime of the product. We stand by the durability of our gear.

How should I wash my waterproof GORE-TEX jackets?

We recommend machine washing on a warm, permanent press cycle with specialized technical detergent. Tumble dry on medium heat to reactivate the water-repellent (DWR) coating.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments via Klarna.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey.